FREQUENTLY ASKED QUESTIONS

Repairing prongs is a common repair. Sometimes a ring’s prong will get caught on something (like fabric, a towel, or a sweater) and it breaks off. Prongs can also wear down over time. A lack of metal may be an indicator, or if your ring begins to snag on things.

We file the broken section flush. A section of wire is cut and sized to the same size as the rest of the prongs. This wire is either soldered with a torch or laser welded onto the setting. After the new prong is added, it is formed and pushed over the stone. The ring now has four prongs again! After polishing work the ring is ready for one of our clients to pick up and enjoy again! All of our repair work is done by one of our on-site jewelers! 

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VIDEO WALKTHROUGH

Yes! We offer sizing and can complete many different repairs. If you're unsure, don't hesitate to stop by! We do our repairs on site as well, so you know you're in good hands.

To size a ring down, we remove a section of metal from the ring. This is a carefully measured amount of material that corresponds to the new ring size. After the piece is removed, and the cut area filed clean, the two sides are arranged so they are next to each other. At this point, if using a torch (like in the video) we would then solder the two sides together. This gives us a seamless ring shank again, which after putting “back into round” and some polish work, is now the new ring size! Laser welding is also available for stones that cannot take the heat of the torch. Ring sizing is performed on site at From the Vault Jewelers. We do not send work out.

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VIDEO WALKTHROUGH