SMS & Privacy Policy

Last updated: June 202

From the Vault Jewelers ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information, with particular attention to our use of SMS text messaging to communicate with our customers.

Information We Collect

When you do business with us or contact us, we may collect the following information:

Your name and contact information, including phone number and email address
Details about services requested (repairs, engraving, custom work, appraisals, etc.)
Appointment and order information
Communications you send to us, including text messages

SMS Text Messaging

From the Vault Jewelers uses SMS text messaging to communicate with customers regarding their orders, repairs, appointments, and other service-related matters. This includes:

Order and repair status updates
Appointment reminders and confirmations
Follow-up on custom or bespoke jewelry projects
Responses to customer inquiries

Consent: By providing your phone number to From the Vault Jewelers, you consent to receive SMS messages related to your service requests and orders. Message frequency will vary based on your active orders or appointments.

How We Use Your Information

We use the information we collect solely to:

Communicate with you about your orders, repairs, and appointments
Provide customer service and respond to your inquiries
Fulfill services you have requested from us

Sharing of Information

We do not sell, rent, trade, or share your personal information — including your phone number — with any third parties for marketing or advertising purposes. Your information is used exclusively to serve you as a customer of From the Vault Jewelers.

We work with Twilio, a third-party SMS messaging service provider, solely for the purpose of transmitting text messages. Twilio does not use your information for any purpose other than message delivery. You can review Twilio's privacy policy at twilio.com/legal/privacy.

Opting Out of SMS Messages

You can opt out of receiving SMS messages from us at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and no further texts will be sent.

To re-enable SMS messages, simply reply START or contact us directly.

Please note that opting out of SMS messages does not affect your ability to receive service from us — we can always be reached by phone or email.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. From the Vault Jewelers does not charge any fees for SMS communications.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Customer communication records are stored securely and accessed only by our staff for the purpose of serving you.

Data Retention

We retain customer communication records for as long as necessary to provide ongoing service and comply with applicable legal obligations. You may request deletion of your information at any time by contacting us.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of SMS communications at any time

Changes to This Policy

We may update this policy from time to time. The most current version will always be available on our website at fromthevaultjewelers.com/privacy-policy. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or how we handle your information, please reach out:

From the Vault Jewelers

3720 Frankfort Ave, Louisville, KY 40207

Phone: (502) 893-0900

Email: info@fromthevaultjewelers.com

Hours: Tuesday–Friday 10am–5pm · Saturday 10am–3pm